Policies & Procedures
Trial Class & Enrolling Long-Term
New students can sign up for a trial class (1.5 hours for $25, or 2 hours for $30). New students draw from prepared, age-appropriate sample lessons, exploring basic art skills and concepts which are crucial to future art. To continue after the trial, please contact staff within 5 business days to reserve a weekly seat in the same class. Reservations in other class periods will depend on availability and can’t be guaranteed.
Camp Early Enrollment Discount
Students who enroll by June 1st will receive a 10% discount on summer camp tuition. Early enrollment discounts are automatically applied to online purchases while valid.
Tribal/First Nations Discount
Students from federally recognized indigenous tribes or Canadian First Nations receive 20% off tuition. Please contact staff to redeem this discount.
SNAP Discount
Students from households receiving food assistance through federal SNAP benefits receive 20% off tuition. Please contact staff to redeem this discount.
Family Discount
We know the value of sharing art with others, and we offer discounts to encourage it. Family members who are paid for jointly will receive a 5% discount.
Multiple Camp/Class Discounts
When a student enrolls in more than one week of camp or multiple weekly classes through joint payment, the tuition is discounted by 5%.
Referral Discounts
When an student refers someone to our studio who enrolls for a quarter, both parties will receive a $20 discount on their tuition. The new student must enroll in 12+ classes.
Discount Limits
More than one discount can be applied to tuition if a student qualifies. Discounts can be combined to a maximum of 25% off, but no higher.
Gift Certificates
An enriching art experience makes a great gift. We offer gift certificates for classes and summer camps. They are redeemable up to one year after the date of issue, after which they become invalid. To ask about gift certificates, please contact our staff.
Class Release Agreement & Safety Policy
At Tolt Art Studio we take the safety and privacy of our students very seriously. We are committed to practicing due diligence while overseeing minors in our space. Part of our instruction relates to the safe use of materials, tools and facilities. Nonetheless, all students or their guardians must read and sign the appropriate release agreement to attend classes or camp. Release agreements can be found on our website, or at the studio desk.
Maximum Capacities & Waitlists
It is important that each student receives a fair and equal amount of attention from their instructor. For this reason, we limit the number of seats in our courses to 12 students per teacher. If a class exceeds its occupancy, an assistant teacher or teen volunteer may be brought in to supplement instruction. In our current location the normal class capacity is 8 students.
If the class that you want to enroll in is already at capacity, you can contact the studio and ask to be put on the waitlist for that time slot. If a seat becomes open, we will email the first customer on the list, and they will have 72 hours to reply. If they do not, then we will call the next name and wait the same amount of time.
Absences, Rescheduling & Make-Up Classes
We understand that everyone’s calendar is different, and that plans can change unexpectedly. In this light, we try to be as flexible as possible in accommodating absences and make-up classes. Enrollees should inform staff of any planned absences with as much notice as possible. The student will be marked ‘excused’ and their credit will carry over to the next week of class. Credit from an absence can be carried forward 2 times per quarter.
In case of last-minute absences, please give notice at least one hour before class. This constitutes an excused absence. If notice is not given before this time, this is regarded as an unexcused absence. The first unexcused absence in a session can be rescheduled for a fee of $10. In case of subsequent unexcused absences, the credits for these days become invalid and cannot be rescheduled or refunded. If a student has four unexcused absences in a session, they are removed from the roster.
Exceptions to the unexcused absence policy are made for students who miss class due to a sudden illness, injury or emergency. We especially avoid penalizing students who are absent because they are contagiously ill. We appreciate such consideration and will gladly reschedule classes in such cases without penalty.
Withdrawing from Class
If a student needs to withdraw from their regular class indefinitely, please give staff 7 days notice before their last day of attendance.
Transferring between Classes
Students can transfer to a different class once per session without extra charge. If a student needs to transfer twice or more in a session, they will be charged a $10 processing fee for each additional class rescheduling.
Emails & Phone Messages
It’s easiest to contact us by or email (toltartstudio@gmail.com) or phone (425.677.7622). If you call and we are unable to answer, please leave a message with a name, number and the reason for your call. We try to respond to emails and phone messages within two business days.
Arriving & Dropping Off Students
The front door will be propped open for 5 minutes before and after the start of each period, as well as the end. Otherwise the door will remain closed to ensure security. Students can enter the studio up to 5 minutes before the scheduled start time, but not sooner. This extra 5-minute period is meant to allow students to get situated and is non-instructional. We ask that parents and guardians who are dropping off minors enter with them to ensure that the studio is open and that they are on the class roster. For those who need entry at other times, please ring the electronic doorbell at our entry. A staff member will admit you as soon as they can.
Pickup & Childcare Fee
We ask that parents and guardians pick up their students no later than ten minutes after the scheduled end of class. If students are not picked up within this time, the guardian will be charged a childcare fee of $1.00 per minute after the ten-minute grace time.
Accompanied & Unaccompanied Dismissal
After class, students under 12 years old must be accompanied by their parent or guardian when leaving the studio. We can also permit other adults to pick up the student if the instructor is given notice by the guardian before class. For the sake of safety, this adult must be familiar to the student.
It can be arranged for students aged 13 or older to be permitted to leave the studio unaccompanied. To do so, guardians should contact staff to have them flagged for unaccompanied dismissal on the roster.
Refunds & Cancellations
Tolt Art Studio will gladly refund class credits in full up to 14 days after they were purchased, less a $25 processing fee and the value of any used credits. After this period, credits are no longer refundable, but we will keep them on record for up to one year after the date of purchase. These unused credits do not guarantee or reserve a seat in a specific class. They can be redeemed depending on the changing availability of seats.
Summer camp credit can be refunded in full, less a $25 processing fee, if notice is given 7 days before the camp date. After the 7-day period, they become nonrefundable but can be kept on file as class credits for up to one year. They become void after this period.
Inclement Weather Closures
Snow, flooding and other dangerous weather conditions may cause classes to close unexpectedly. In such an event, students and guardians will first be notified by email and their credits will be transferred to a future class date. If you receive this email, please respond to confirm that you are aware of the closure. If an email confirmation is not received, staff will then reach out by text message to ensure that students are informed of the schedule change. Closures will also be posted on the studio website.
Health Needs & Allergies
Tolt Art Studio puts the safety of students above all other priorities. To ensure this, we ask guardians to disclose any medical needs that their enrolled dependents have, if they deem them relevant in class. We especially want to know about life-threatening food allergies, and the need for devices such as epinephrine autoinjectors, before the student enters the studio. This information will help us cater to the health and safety of everyone.
Wheelchair Access
Tolt Art Studio is on the second floor of the Carnation City Hall building, which lacks an elevator and is only accessible by stairs. We apologize for any inconvenience this might cause to prospective students. If you would like to discuss alternatives to classes held in our studio, please contact our office.
Code of Dress, Conduct & Physical Propriety
Tolt Art Studio strives to provide a healthy, secure, and non-discriminatory environment for everyone. In support of this, guests are required to adhere to codes of dress and behavior laid out in these policies. All guests regardless of sex or gender identity must wear shoes or sandals, as well as a shirt, skirt, dress, pants, or shorts. In other words, one may not dress in a way that exposes genitals, buttocks, or nipples. Those wearing clothing with profane or offensive imagery or text will be refused service. Firearms and tasers may not be brought into the studio by anyone other than law enforcement. Alcohol and recreational drugs, including cannabis, are not permitted at any time.
Tolt Art Studio is proud to offer a welcoming and safe space for everyone regardless of age, gender identity, sexual orientation, ability, race, ethnicity, nationality, politics, or religion. If staff determines that the comments or actions of a guest are discriminatory, dangerous, or risk undermining the comfort and wellbeing of others, then that person will be refused service.
Both staff and guests are required to compose themselves in a way that preserves the physical and sexual safety of all. To guarantee privacy, it is not permitted for more than one person to enter the restroom at a time, excepting a relation or guardian who must assist their dependent. When a student must be alone with staff in the studio, at least one of them must be in the common space or classroom. Guests and staff are not permitted to be alone together in any enclosed part of the studio, such as the restroom or closets.
It is vital that guests and staff alike honor the comfort and personal boundaries of others while in the studio. Handshakes, high fives and other common forms of physical greeting are permitted. Sexual and sensual touching is categorically prohibited. Guests and staff may not discuss sexually explicit topics, share pornographic images, or display profane text. Unwanted sexual advances will result in the offender being barred, and any instance of harassment, sexual assault, or indecent exposure will be reported to law enforcement. Tolt Art Studio is a place for all ages and identities, and we take to heart the bodily sovereignty of everyone who comes to enjoy it.